Welcome GHB Customers

About LGE Community Credit Union

Mission Statement

LGE Community Credit Union is dedicated to improving the financial well-being of its members through economically priced and conveniently delivered services, caring personal service, and sound financial management.

Our Story

In 1951, seven Lockheed Georgia employees dreamed of a better way to bank and LGE Community Credit Union was born. Today, we serve communities in Northwest Georgia as a not-for-profit financial institution while providing members the ability to access accounts securely 24/7 through our online and mobile banking options. We provide complete financial services including checking, loans, business banking, investments and insurance — all guided by a strong commitment to provide a better financial future for our members.

The Credit Union Difference

Credit unions are not-for-profit, member-owned financial institutions with a strong commitment to the local community.

When you’re a credit union member, you’re an owner. When someone first joins LGE, they open a membership savings account and agree to maintain a $5 minimum balance. Opening this “share” savings account establishes the person’s membership (and ownership) in the credit union, and makes them eligible to use other credit union products like checking accounts, special savings accounts,
and more.

Profits made by the credit union are returned back to the members in the form of better rates and lower fees. Credit unions are also governed by a volunteer board of directors who are also members of the credit union.

Commitment to Community

Since 2010, LGE has contributed over $750,000 to local charities through the LGE Community Outreach Foundation. Each year, LGE contributes over $50,000 to student scholarships and programs in the area. LGE employees volunteer over 2,600 hours in the
community annually.

LGE Community Credit Union Stats

Established — 1951
No. of Employees — Approximately 230
No. of Members — Approximately 108,000
Assets — Approximately $1.3 Billion

Important Dates

Friday, September 28, 2018 at 4 p.m. ET

Access to most GHB products and services ends.

✔ Use your GHB debit card and/or ATM card for purchases through Sunday, September 30, 2018. LGE will also continue to honor GHB checks for a period of time to give you time to transition to your new LGE checks.

Changes to GHB locations.

GHB locations will close Friday, September 28, 2018 at 4 p.m. ET and remain closed through the weekend. They will reopen as LGE Community Credit Union on Monday, October 1, 2018. At that time, you will also have access to LGE’s 11 other branches.

✔ Ensure GHB has your most current contact information before this time to allow for a smooth account conversion.

✔ Make note of the new hours for the formerly GHB locations, effective October 1, 2018:

M-F: 9 a.m.-5 p.m. ET

Saturday (Dallas Office Only):

9 a.m.-12 p.m. ET

*Effective October 2, 2018, West Cobb at Village Green (formerly GHB) on Dallas Highway is temporarily closed for renovations. Please visit our location at Parkside at West Cobb (3805 Dallas Highway, Suite 108) or any other LGE location for assistance.

LGE Call Center Hours

LGE’s account services team is here to assist you at 770-424-0060:

M - F: 8:30 a.m. to 6:00 p.m. ET

Sat: 9:00 a.m. to 1:00 p.m. ET.

Monday, October 1, 2018

Georgia Heritage Bank is now LGE Community Credit Union and access to your new membership begins.

✔ Review product/service-specific information and action items found in your consumer or commercial welcome packet.

✔ Contact us if you have any questions about your new LGE membership.

GHB debit cards and ATM cards expire.

✔ Activate your new LGE Visa® debit card.

You should receive a debit card in the mail in a plain white envelope prior to conversion. Please pay special attention to your mail so you do not miss it. It is delivered with an “inactive” status for your security, and may be activated via phone beginning October 1, 2018.

GHB ATM Cards:

ATM Savings only: Your GHB ATM card will be replaced with a new LGE Visa debit card with access to savings only with the same functionality it had before.

ATM Checking only: Your GHB ATM card will be replaced with a new LGE Visa debit card.

Debit Cards: Your GHB debit card will be replaced with a new LGE Visa debit card.

GHB iTalk Users

✔ iTalk is known as Memberline at LGE. You may access LGE’s Memberline (banking-by-phone service) at 770-424-0060, option 1. You will then be prompted to select an Audio Access Code.

Important Information for Online Banking & Bill Pay Users

LGE offers Online Banking for your convenience. Additionally, LGE offers Bill Pay services for our checking accounts free of charge! We can’t wait for you to get started and we are here to help in any way possible. Important Note: Your biller information and payment history will not convert over to LGE. Additional information is listed below.

Wednesday, September 26, 2018 at 5 p.m. ET

Bill Pay history access ends.

✔ Please download your payment history from your Bill Pay site before 5:00 p.m. ET on September 26, 2018. Access to bill payment history will not be possible after this time. Keep in mind that you will need the account number, company name, address, and zip code to register a new payee in LGE's Bill Pay after conversion. We recommend you save a copy of your most recent bill to assist with this transition.

Thursday, September 27, 2018

GHB Bill Pay will process all payments with a due date of September 27, 2018 or before.

✔ If you have any bills scheduled to pay after September 27, 2018, please find an alternative way to make this payment until you can be set up on the new LGE Bill Pay system.

QuickBooks/Quicken Users

✔ Do your last download by Thursday, September 27, 2018. See LGEccu.org/ghb-quickbooks-quicken.html for more detailed instructions.

Friday, September 28, 2018 at 4 p.m. ET

Access to GHB Online and Mobile Banking ends.

✔ Retrieve all account history before this time, as it will not be available in LGE Online and Mobile Banking after conversion, but LGE will still have access to historical account information and statements if you need it.   

Monday, October 1, 2018

Access to LGE Online and Mobile Banking begins.

Online Banking Registration

✔ On the morning of October 1, 2018, click “Register for Online Banking” in the right sidebar. You will need your member account number (listed at the beginning of this letter) to register.

✔ Select either “Register as an individual” or “Register as a business.”

✔ Accept disclosure and confirm your identity using your member account number, social security number, date of birth, and zip code.

✔ Choose a new username and password.

✔ Welcome to a smarter way to bank online, on your mobile device, or smartphone using the LGE Mobile App, available in the Apple App Store and Google Play store.

Bill Pay Enrollment

✔ Once inside LGE Online or Mobile Banking, click the “Bill Pay” widget.

✔ You will be prompted to accept the Bill Pay disclosure.

✔ You will now be able to add a payee.

Once you have entered your biller information, you can begin scheduling payments including recurring payments.

LGE staff will not be able to access your GHB bill payment history.

QuickBooks/Quicken Users

✔ Activate your account(s) at LGE in QuickBooks/Quicken on or after October 1, 2018.

Locations

All LGE branches will be available for use by GHB customers beginning October 1, 2018. ATMs are available at all LGE locations.