QuickBooks/Quicken Conversion Instructions for GHB Customers

As Georgia Heritage Bank completes its conversion to LGE Community Credit Union, you will need to modify your QuickBooks/Quicken settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive. It is important that you perform the following instructions exactly as described and in the order presented. If you do not, your service may stop functioning properly. To complete these instructions, you will need to first enroll in LGE Online Banking.

It is imperative that you do your last download by Thursday, September 27, 2018 and do not do another download until after conversion.

QuickBooks for Windows

QuickBooks for Windows



1. Conversion Preparation

1. Backup your data file. For instructions to back up your data file, choose Help menu > QuickBooks Help. Search for Back Up and follow the instructions.

2. Download the latest QuickBooks Update. For instructions to download an update, choose Help menu > QuickBooks Help. Search for Update QuickBooks, then select Update QuickBooks and follow the instructions.

NOTE: If multiple computers do not use the same QuickBooks data file, skip step 3. QuickBooks activities such as Online Banking cannot be performed in multi-user mode because of the way the activities interact with a company data file.

3. Switch to single user mode. For instructions to switch to single user mode, choose Help menu > QuickBooks Help. Search for Switch to Single User Mode and follow the instructions.

NOTE: If you are not using Classic Mode (Register Mode), enable it for the conversion. You can change it back after the conversion is complete.

4. Enable Classic Mode (Register Mode).

5. For instructions to enable Classic Mode (Register Mode), choose Help menu > QuickBooks Help. Search for Banking Feed Modes, select Bank Feeds Modes overview, scroll down, and follow the instructions.

2. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

1. Log in to Georgia Heritage Bank and download your QuickBooks Web Connect file.

2. Click File > Utilities > Import > Web Connect Files.

3. Link your bank account with the existing QuickBooks account and click Continue.

4. Repeat steps 1 - 3 for each account with Georgia Heritage Bank.

3. Match Downloaded Transactions

1. If new transactions were received from your connection, accept all new transactions into the appropriate registers.

2. If you need assistance matching transactions, choose Help menu > QuickBooks Help. Search for Matching Transactions and follow the instructions.

4. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

NOTE: All transactions must be matched or added to the register prior to deactivating your account(s).

1. Choose the Lists menu > Chart of Accounts.

2. Select the account you want to deactivate.

3. Click Edit menu > Edit Account.

4. Click on the Bank Feed Settings tab in the Edit Account window.

5. Select Deactivate All Online Services and click Save & Close.

6. Click OK for any dialog boxes that may appear with the deactivation.

7. Repeat steps 2 – 6 for each account at Georgia Heritage Bank.

5. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Log in to LGEccu.org and download your QuickBooks Web Connect file.

2. Click File > Utilities > Import > Web Connect Files.

NOTE: Take note of the date you last had a successful connection. If you have overlapping dates in the web-connect process, you may end up with duplicate transactions.

3. If prompted for connectivity type, select Web Connect.

4. Click the Import new transactions now radio button, then click OK.

NOTE: If you previously removed the check from the “Always give me the option of saving to a file...” option, then this dialog will not display.

5. In the Select Bank Account dialog, click Use an existing QuickBooks account.

6. In the corresponding drop-down list, select your QuickBooks account, and click Continue.

7. Confirm the prompt by clicking OK.

8. Repeat steps 1 - 7 for each account that you previously disabled.

NOTE: Verify that all transactions downloaded successfully into your account registers.

6. Re-enable Express Mode (if necessary)

NOTE: If you prefer Classic Mode (Register Mode), you are finished with your conversion. If you use Express Mode for online banking, you may now re-enable the mode.

For instructions to enable Express Mode, choose Help > QuickBooks Help. Search for Banking Feed Modes, then select Bank Feed Modes overview, and follow the instructions.

Thank you for making these important changes!

QuickBooks for Mac

QuickBooks for Mac



1. Conversion Preparation

1. Backup your data file. For instructions to back up your data file, choose the Help menu and use the Search bar available at the top. Search for Back Up and follow the instructions on screen. The first time you do a backup, QuickBooks will guide you through setting backup preferences.

2. Download the latest QuickBooks Update. For instructions to download an update, choose Help menu and use the Search bar available at the top. Search for Update QuickBooks, select Check for QuickBooks Updates and follow the instructions.

2. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

1. Log in to Georgia Heritage Bank and download your QuickBooks Web Connect file.

2. Click File > Import > From Web Connect.

3. Link your bank account with the existing QuickBooks account and click Continue.

4. Repeat steps 1 - 3 for each account with Georgia Heritage Bank.

3. Match Downloaded Transactions

1. If new transactions were received from your connection, accept all new transactions into the appropriate registers.

2. If you need assistance matching transactions, choose the Help menu and use the Search bar available at the top. Search for Updating Your Register, select the article with that name and follow the instructions.

4. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

NOTE: All transactions must be matched or added to the register prior to deactivating your account(s).

1. Choose the Lists menu > Chart of Accounts.

2. Select the account you want to deactivate.

3. Click Edit menu > Edit Account.

4. In the Edit Account window, click the Online Settings button.

5. In the Online Account Information window, choose Not Enabled from the Download Transaction list and click Save.

6. Click OK for any dialog boxes that may appear with the deactivation.

7. Repeat steps 2 – 6 for each account at Georgia Heritage Bank.

5. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Log in to LGEccu.org and download your QuickBooks Web Connect file.

2. Click File > Import > From Web Connect.

3. If prompted for connectivity type, select Web Connect.

4. The Account Association window displays during setup. For each account you wish to download into QuickBooks, click Select an Account to choose the appropriate existing account register.

5. Click Continue.

6. Click OK to any informational prompts.

7. Add or match all downloaded transactions in the Downloaded Transactions window.

8. Repeat steps 1 - 7 for each account that you previously disabled.

Thank you for making these important changes!

QuickBooks Online

QuickBooks Online



Conversion – Information Only

QuickBooks Online data is stored on Intuit servers in the cloud. Since we update your records with every change, we cannot restore your file to a previous point in time. QuickBooks Online automatically updates your selected version so you are always on the latest release.

NOTE: QuickBooks Online edition connectivity services may be interrupted up to 3-5 business days after the conversion is complete.

1. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

NOTE: If you Manually Import Transactions, please see the additional instructions at the bottom of this page.

1. Choose Transactions > Banking.

2. In the upper right corner, click Add Account.

3. Enter Georgia Heritage Bank and click Find.

4. Click the link for Georgia Heritage Bank.

5. Type your User ID and Password and click Log In.

6. If the bank requires extra information, enter it to continue.

7. Choose an account type for each account you’re connecting.

8. Click Connect to download up to 90 days of transactions.

NOTE: If you need a shorter date range, click Need a shorter date range? at the top and choose between 0, 7, or 30 days.

9. After your download finishes, click the New Transactions tab to see what was downloaded.

2. Match Downloaded Transactions

1. If new transactions were received from your connection, accept all new transactions on the Transactions > Banking page. Simply check off all the New/Matched transactions and click Batch Action to "Accept Selected".

2. If you need assistance matching transactions, choose Help menu > Search for Matching Transactions and follow the instructions.

3. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

1. Choose Transactions > Banking.

2. Click on the account you'd like to disconnect, then click the Pencil Icon.

3. Click on Edit Account Info.

4. Check the box next to Disconnect this account on save.

5. Click Save.

6. Repeat steps 2 – 5 for each account at Georgia Heritage Bank.

4. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Choose Transactions > Banking.

2. In the upper right corner, click Add Account.

3. Enter LGE Community CU, and click Find.

4. Click the link for LGE Community CU.

5. Type your User ID and Password. Click Log In.

6. Ensure you associate the account for LGE Community CU to the appropriate account already listed under QuickBooks Accounts. You will want to select the matching accounts in the drop-down menu.

NOTE: Do NOT select +Add new. If you are presented with accounts you do not want to track in this data file, Uncheck the box next to the Account name.

7. After all accounts have been matched, click Connect.

8. When the download is finished click I'm done. Let’s go!

5. Excluding Duplicate Transactions

1. Choose Transactions > Banking.

2. In the New Transactions section, click the checkboxes for the transactions you want to exclude.

3. Click Batch Actions > Exclude Selected.

NOTE: If you accidentally exclude a transaction, you can include it again.

6. Undo Excluded Transactions

1. Choose Transactions > Banking.

2. Click the Excluded tab.

3. Click the checkboxes for the transactions you want to include.

4. Click Batch Actions > Undo.

5. Transactions will appear again in the New Transactions tab for you to work with.

Additional Instructions: Manually Import Transactions

1. Log in to the Georgia Heritage Bank Online Banking site.

2. Download one of the following Web Connect files.

  • .qbo (QuickBooks)
  • .qfx (Quicken)

3. In QuickBooks Online, choose Transactions > Banking.

4. In the upper right corner, click File Upload.

5. Click Browse and select Georgia Heritage Bank Web Connect file from your computer.

6. Click Next.

7. In the drop-down menu, select the account where you'd like to upload the transactions.

8. When the download is finished click I'm done. Let’s go!

9. After your download finishes, click the New Transactions tab to see what was downloaded.

Thank you for making these important changes!

Quicken for Windows

Quicken for Windows



Quicken for Windows | Express Web Connect

1. Conversion Preparation

1. Backup your data file. For instructions to back up your data file, choose Help menu > Quicken Help. Search for Backup Data File and follow the instructions.

2. Depending on how you manage financial institution passwords, you may be prompted to enter your Vault password at this time or to enter individual passwords in the One Step Update dialogue.

3. In the One Step Update Settings dialog, make sure all items are checked and click Update Now.

4. If new transactions were received from your connection, accept all new transactions into the appropriate registers.

NOTE: If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.

2. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

1. Choose Tools menu > One Step Update.

2. Choose Accounts menu > Update Selected Online Account.

3. Repeat this step for each account (such as checking, savings, credit cards, and brokerage) that you use for online banking or investing.

3. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

1. Choose Tools menu > Account List.

2. Click the Edit button of the account you want to deactivate.

3. In the Account Details dialog, click on the Online Services tab.

4. Click Deactivate. Follow the prompts to confirm the deactivation.

5. Click on the General tab.

6. Repeat steps 2—6 for each account to be deactivated.

4. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Choose Tools menu > Account List.

2. Click the Edit button of the account you want to activate.

3. In the Account Details dialog, click on the Online Services tab.

4. Click Set up Now.

5. Use Advanced Setup to activate your account.

6. Enter LGE Community CU and click Next.

7. If presented with the Select Connection Method screen, select Express Web Connect.

8. Enter your User ID and Password. Click Connect.

NOTE: You may be presented with a security question from your Financial Institutions prior to receiving your accounts.

9. Ensure you associate the account to the appropriate account already listed in Quicken. You will want to select Link to an existing account and select the matching accounts in the drop-down menu.

NOTE: Do NOT select Add to Quicken unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken.

10. After all accounts have been matched, click Next. You will receive confirmation that your accounts have been added.

11. Click Done or Finish.



Quicken for Windows | Web Connect

1. Conversion Preparation

1. Backup your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up Your Data and follow the instructions.

2. Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Update Software and follow the instructions.

2. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

1. Log in to Georgia Heritage Bank and download your QuickBooks Web Connect file.

2. Click File > File Import > Web Connect File. Locate and select the Web Connect file to import.

3. Repeat this step for each account (such as checking, savings, credit cards, and brokerage) that you use for online banking or investing.

4. If new transactions were received from your connection, accept all new transactions into the appropriate registers.

NOTE: If you need assistance matching transactions, choose Help menu > Quicken Help. Search for Matching Transactions and follow the instructions.

3. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

1. Choose Tools menu > Account List.

2. Click the Edit button of the account you want to deactivate.

3. In the Account Details dialog, click on the Online Services tab.

4. Click Deactivate. Follow the prompts to confirm the deactivation.

5. Click on the General tab.

6. Remove the financial institution name and account number. Click OK to close the window.

7. Repeat steps for each account you wish to deactivate.

4. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Log in to LGEccu.org and download your QuickBooks Web Connect file.

NOTE: Take note of the date you last had a successful connection in your Quicken account. If you have overlapping dates in the Web Connect download, you may end up with duplicate transactions.

2. Click File > File Import > Web Connect File. Locate and select the Web Connect file to import.

3. Import Downloaded Transactions window opens: Select Link to an existing account and choose the matching account in the drop-down menu. Associate the imported transactions to the correct account listed in Quicken.

NOTE: Do NOT select Create a new account unless you intend to add a new account to Quicken. If you are presented with accounts you do not want to track in this data file, select Ignore – Don’t Download into Quicken or click the Cancel button.

4. Repeat steps for each account you wish to activate in Quicken.

Thank you for making these important changes!

Quicken for Mac

Quicken for Mac



Quicken for Mac | Express Web Connect

1. Conversion Preparation

1. Backup your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up, select Backing up data files, and follow the instructions.

2. Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Updates, select “Check for Updates,” and follow the instructions.

2. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

1. Select your account under the Accounts list on the left side.

2. Choose Accounts menu > Update Selected Online Account.

3. Repeat this step for each account (such as checking, savings, credit cards, and brokerage) you use for online banking or investing.

3. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

1. Select your account under the Accounts list on the left side.

2. Choose Accounts menu > Settings.

3. Select Troubleshooting > Deactivate Downloads.

4. Repeat steps for each account at Georgia Heritage Bank.

4. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Select your account under the Accounts list on the left side.

2. Choose Accounts menu > Settings.

3. Select Set up transaction download.

4. Enter LGE Community CU in the Search field, select the name in the Results list and click Continue.

5. Enter your User Id and Password and click Continue.

6. If the bank requires extra information, enter it to continue.

NOTE: Select “Express Web Connect” or “Quicken Connect” for the “Connection Type” if prompted.

7. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, select “Link” to pick your existing account.

NOTE: Do NOT select “ADD” under the action column.

8. Select Finish.



Quicken for Mac  | Web Connect

1. Conversion Preparation

1. Backup your data file. For instructions to back up your data file, choose Help menu > Search. Search for Backing Up, select Backing up data files, and follow the instructions.

2. Download the latest Quicken Update. For instructions to download an update, choose Help menu > Search. Search for Updates, select “Check for Updates,” and follow the instructions.

2. Connect to Georgia Heritage Bank for a final download by 09/27/2018.

1. Select your account under the Accounts list on the left side.

2. Choose Accounts menu > Update Selected Online Account.

3. Repeat this step for each account (such as checking, savings, credit cards, and brokerage) that you use for online banking or investing.

3. Deactivate Your Account(s) at Georgia Heritage Bank in QuickBooks on or after 10/1/2018

1. Select your account under the Accounts list on the left side.

2. Choose Accounts menu > Settings.

3. Select Troubleshooting > Deactivate Downloads.

4. Repeat steps for each account at Georgia Heritage Bank.

4. Activate Your Accounts at LGE Community Credit Union in QuickBooks on or after 10/1/2018

NOTE: You will need to register for LGE Online & Mobile Digital Banking before completing this step.

1. Select your account under the Accounts list on the left side.

2. Choose Accounts menu > Settings.

3. Select Set up transaction download.

4. Enter LGE Community CU in the Search field, select the name in the Results list and click Continue.

5. Log in to LGEccu.org and Download a file of your transactions to your computer.

6. Take note of the date you last had a successful connection. If you have overlapping dates in the web-connect process, you may end up with duplicate transactions.

7. Drag and drop the downloaded file into the box Drop download file.

NOTE: Select “Web Connect” for the “Connection Type” if prompted.

8. In the “Accounts Found” screen, ensure you associate each new account to the appropriate account already listed in Quicken. Under the Action column, select “Link” to pick your existing account.

NOTE: Do NOT select “ADD” under the action column unless you intend to add a new account to Quicken.

9. Click Finish.

10. Repeat steps for each account you are reactivating in Quicken.

Thank you for making these important changes!