Card Safety

Visa Fraud Detection

Get the highest level of security when it comes to protecting your account from fraudulent charges. Visa’s Fraud Detection Service monitors transactions on your account 7 days a week, 24 hours a day. For your protection, a Visa Fraud Representative may call you to verify your card purchases.

You can expect the following to occur when contacted by a fraud representative:

• You will be asked to verify personal information on yourself and your card. This includes but is not limited to your street address, year of birth, month of birth, your card number, or partial numbers from your social security number.
• We will never ask for your card PIN number or 3 digit security code on the back of your card.
• The Fraud Representative will review the transactions with you. If your account has fraudulent transactions, your card will be stopped and you will be asked to follow-up with the Support Services Department during normal business hours.
• If you receive a message from our Fraud Representative, please return the call as soon as possible at 877-902-4804. If we do not hear from you, we may at our discretion block your card to prevent potential fraudulent charges. For this reason it is critical for you to return messages left by a Visa Fraud Representative.
• Our automated system is available 24/7 by calling 1-877-902-4804. You will be asked to enter your card number, Social Security Number and Date of Birth for verification and security purposes. You can then use the automated system to verify transactions. If the transactions are fraudulent, this service will block your card from future transactions.

Members will also receive text alerts to their mobile number on file regarding suspected fraudulent activity on their LGE debit or credit card. Members are automatically opted-in to receive these alerts, which have no cost to the member. More information.

Visa Secure

Visa Secure (formerly Verified by Visa) enrollment is no longer required on LGE cards, but rest assured that your Visa card transaction is still secure. Your security is important, and therefore we have deployed advanced risk detection technology to monitor transactions which removes the need for passwords, allowing you to shop without interruption. For additional information call the Visa Secure support center at 1-800-504-5705.

Visa Purchase Alerts

Sign up for Visa Purchase Alerts to receive near real-time email and text updates on your Visa card activity. This way you can act quickly to help reduce fraud and monitor your account, wherever you are. And Visa Purchase Alerts is a free service for LGE Visa cardholders. Learn more and sign up at Visa.com/PurchaseAlerts.

Visa Click to Pay

When you see the Visa Click to Pay icon, you’ll no longer have to enter your 16-digit primary account number, remember passwords or fill out long forms to make a purchase. Enroll or manage your cards.