Digital Banking Step-by-Steps

1. Open Online Banking on desktop
2. Choose Forgot Username
3. Choose I want to...
   1. Verify your identify
   2. Select the delivery method for your One-Time Code
   3.  Enter the Verification Code
4. View your username

1. Open Online Banking on desktop
2. Choose Forgot Password
3. Choose I want to...
   1. Verify your Identify, enter username, SSN, DOB, and Zip Code
   2. Select the delivery method for the One-Time Code
   3.  Enter the Verification Code
4. Create your new password
5. Confirm new password

1. Log into Online Banking on desktop
2. Choose your checking account
3. Choose Account Details
4. Scroll to the bottom to view your Checking Number (MICR) and Routing Number

1. Visit LGEccu.org

2. Click on Log In → Register

3. Choose "Register to my individual account" or "Register to my business account"

4. Read & accept the Online Banking Agreement Disclosure

5. Confirm your identity with information associated with you account

6. Verify your identity by receiving a One-Time Password (OTP)

7. Enter your 6 digit OTP to verify your account

8. Create your unique username

9. Create your password

10. Review and confirm your contact information & time zone

11. Your account is complete! Start exploring your profile, viewing your accounts, or customizing your settings. 

1. Under Transfer & Payments
2. Click on More Actions
3. Press on Add Account
4. Under Internal Account, press on Send money to another LGE Community Credit Union member
5. Enter all required information, Recipient Information – Last Name, Account, Account Type (Share/Loan), Account Number, Share/Loan ID
6. Click to Save Account for Future Use
7. Enter Nickname
8. Click Save
9. Confirm your identity by Text, Email, or Call, select delivery method
10. Press Send Code
11. Enter Code
12. Click Verify

An email will be sent to the recipient and to the member adding the account.

1. Click on Payment Center
2. Click on Transfer & Payments
3. Click on the 3 horizontal dots (…)
4. Select Cancel Transfer
5. Enter reason for canceling the transfer (optional)
6. Click Cancel Transfer
7. Click Done

1. Visit lgeccu.org, or the mobile app
2. Enter the username/password
3. Click on Payment Center/Transfers & Payments
4. Select the From Account in dropdown
5. Select the To Account in the dropdown
6. Enter amount
7. Select payment frequency (One-Time or Recurring)
8. Select date from calendar
9. Enter memo (optional)
10. Click Review Transfer
11. Click Submit Transfer
12. Click Done
13. View Transfer under Scheduled tab

1. Click on the Activity tab
2. Locate the transfer to view
3. Click on the 3 horizontal dots (…)
4. Click View Transfer Details

1. Click on the Scheduled Tab
2. Locate the payment to edit
3. Click on the 3 horizontal dots
4. Click Edit Transfer
5. The member can edit the From/To Account, amount, payment frequency, date and add a memo (optional)
6. Click Done
7. View the transfer under the Scheduled tab

1. Select the MultiPay tab
2. Select payee by scrolling and check each payee box individually
   • To populate all payees, click Add All 
3. Enter amount
4. Select Deliver By date
5. Click Submit Payment
   • To remove specific payees, click the X 
   • To remove all payees, click Remove All

• Click Add Payee
• Select Business or Person
• Fill out the relevant fields
• Submit

• Click on the Schedule tab
• Click on the trash can icon next to the relevant payment 
• Review and click Yes, Cancel
• Edit amount, deliver by date, or add memo
• Click Save

1. Click the Schedule tab
2. Click the pencil icon next to the relevant payment
3. Edit amount, Deliver By date, or add memo
4. Click Save

• From the Bill Pay Dashboard, select payee
• Choose your checking account in the Pay From (Money Markets are not eligible)
• Enter amount
• Select payment frequency
• Select date from calendar
• The delivery method will display electronic or check payee
  • Electronic Payment – The payment will be sent electronically by ACH. 
  • Check Payments – A physical check is sent to the payee. Schedule payment at least 6 business days to due date.
• Add memo (optional)
• Click Submit Payment
• Click Confirm Payment

1. From the Bill Pay Dashboard, select payee
2. Click the Manage tab
3. Scroll to the bottom of the page
4. Click Delete Payee

1. Log into Online Banking
2. Hover over Payment Center
3. Click Bill Pay
4. Review & agree to Bill Pay disclosure

1. Open your LGE mobile banking app
2. Choose Forgot Username or Password?
3. Click Easily locate your username
   1. Click Find my personal username or business username
   2. Verify Your Identify, enter member number, SSN, DOB, and Zip Code 
   3. Username Recovery Method, select the delivery method for the One-Time Passcode (OPT) by SMS Text, Email or Call
   4. Enter the verification 6-digital OTP code
   5. View your username

1. Open the LGE mobile banking app
2. Choose Forgot Username or Password? 
   
   1. Verify your Identify, enter username, SSN, DOB, and Zip Code
   2. Password Reset Method, select the delivery method for the One-Time Code
   3.  Enter the Verification Code, enter the 6-digital OTP code, press Verify, or press on resend code or change method (delivery method)
3. Enter your new password
4. Confirm your new password

1. Log into your LGE mobile banking app
2. Choose your checking account
3. Go to Show Details 
4. Scroll down to Checking Number (MICR) and Routing Number

A member of our Contact Center can handle that for you. You can reach out via secure message by logging into the LGE Mobile Banking  app and tapping More, Tools, and Contact Center; or by logging into Online Banking and clicking Tools, then Secure Message Center.

1. Press on Transfers & Payments
2. Press on Add Account
3. Under Internal Account, press on Send money to another LGE Community Credit Union member
4. Enter all required information, Recipient Information – Last Name, Account, Account Type (Share/Loan), Account Number, Share/Loan ID
5. Click to Save Account for Future Use
6. Enter Nickname
7. Click Save
8. Confirm your identity by Text, Email, or Call, select delivery method
9. Press Send Code
10. Enter Code
11. Click Verify

1. Press on Transfer & Payments
2. On the Transfer screen under Scheduled Transfer, press on the scheduled transfer to cancel
3. Press on the scheduled transfer again
4. Press on Cancel Transfer
5. Press Done

1. Login to mobile app
2. Press on Transfer & Payments
3. Press on Make a Transfer
4. Select From Account/To Account, enter amount, select frequency, date, and add memo (optional)
5. Press Review Transfer
6. Press Submit Transfer
7. Press Done

1. Press on Transfer & Payments
2. On the Transfer screen under Scheduled Transfer, press on the scheduled transfer to cancel
3. Press on the scheduled transfer again
4. Press on Cancel Transfer
5. Press Done

1. Press on Transfer & Payments
2. On the Transfer screen under Scheduled Transfers, press on the scheduled transfer to edit
3. Press on the scheduled transfer again
4. Press on Edit Series
5. Click Save
6. Click done

1. Go to Payment Center
2. Click Bill Pay
3. Choose Bill Pay payee to edit
   • If payee is only allowing the account number and nickname to be edited, this means it is a managed payee and the recipient uses a specific address for all payments.
4. Make edits
5. Click Save

1. On the Bill Pay screen, press on Add and Manage Payees
2. Select payee
3. Press on the trash can icon
4. Press the Delete Payee
5. Receive Success: Payee Deleted message

1. Click on Add a Payee
2. Select Business or Person
3. Fill out the fields that apply to that Payee
4. Press Add a Payee
5. Receive Success: Payee Added message
6. Review new addition under Payees